Frequently asked questions from passengers at Tom Jobim Airport
Answers to the most popular passenger questions
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Bus line 915 connects the airport with the Bonsucesso suburban train station for R$4.30. From there, you can take a SuperVia train to Central do Brasil. You can also use the TransCarioca Express BRT line to the Vicente de Carvalho metro station or to Terminal Alvorada (Barra da Tijuca). Fare: R$4.30.
App-based ride services (Uber, 99, Táxi.Rio) have designated pickup points at Terminal 2. You should go to Door D of the international arrivals area or to the orange, green, or purple zones outside the arrivals hall. There are signs and a pedestrian walkway leading to the parking area.
Yes. The Aerochip store sells prepaid SIM cards. It is located in the arrivals hall of Terminal 2 and is open from 6:00 am to 10:00 pm. Another option is to purchase an online eSIM.
The cheapest option is to take the Expresso Gentileza bus to Terminal Gentileza and then transfer to VLT Line 1, which takes you directly to Santos Dumont Airport. Total cost: R$13.00. If you prefer speed and want to avoid carrying luggage during transfers, a taxi or Uber will take about 25–30 minutes if traffic is light. Uber: R$50.00. Taxi: R$103.00.
The company Auto Viação 1001 operates direct bus services from the airport to Búzios. Ticket counters and bus stops are located in the arrivals area of Terminal 2. The trip takes about 4 hours. Cost: from R$107.00.
Yes, Tom Jobim International Airport operates and remains open 24 hours a day, every day of the year. There are cafés, pharmacies, currency exchange offices, car rental agencies, and VIP lounges available overnight.
Yes, there is a Polícia Federal office on the check-in level of Terminal 2 that issues emergency passports. However, this service is not automatic; it requires strict proof of urgency and, preferably, prior scheduling or documentation justifying the situation.
If you lost checked luggage, you must file a claim directly with your airline. For items lost inside the terminals, go to the Lost and Found office located on the Arrivals level of Terminal 2, Monday to Friday from 9:00 am to 5:00 pm, or contact
[email protected].
Yes, the company Malex provides luggage storage services in the arrivals hall of Terminal 2, near Door C. It offers lockers and staffed storage for luggage of various sizes, available 24 hours a day.
Rates vary depending on the area and length of stay. Online reservations are recommended, as on-site rates are considerably higher. Econômico 1 (outdoor): from R$23/hour or R$72 per day. Edifício Garagem (covered): R$33/hour or R$103 per day.
Yes, in Terminal 2 you will find Banco24Horas ATMs, bank branches (Banco Safra), and currency exchange offices (Global Exchange) operating 24 hours a day.
Yes, there are pharmacies (such as Interfarma or FarMelhor) located both in the public area and in the restricted area of Terminal 2.
Yes, especially in Terminal 2, where benches, sofas, and waiting areas remain open. However, many passengers report limited comfort at night and recommend bringing a jacket and an eye mask.
There are power outlets and USB ports in the public hall of T2, boarding areas, and near gates 42–46. During peak hours, it can be difficult to find one available. VIP lounges also offer charging stations.
Yes, the airport offers free internet access via the official "RIOGALEAO-WIFI" network. Speeds are generally good but may slow down during peak demand times.
To avoid scams, ignore drivers approaching you inside the terminal and always go to the official taxi counters (yellow or executive taxis) located on the Ground Floor of Terminal 2 (Exits A and B).
There are no free public showers. You can only shower if you access one of the VIP Lounges (Plaza Premium, Star Alliance, GOL Smiles) or if you rent a room at one of the airport hotels.
Yes, inside the airport complex is the Rio Aeroporto Hotel (third floor of Terminal 1). Right next to the airport is the Linx Hotel, which offers free shuttle service.