Frequently asked questions from passengers at Tom Jobim Airport
Answers to the most popular passenger questions
Imagen de Youtube
Bus line 915 connects the airport to Bonsucesso train station for R$4.30. From there, you can take a SuperVia train to Central do Brasil. The TransCarioca BRT line also connects the airport with Vicente de Carvalho metro station and Alvorada Terminal (Barra da Tijuca). Fare: R$4.30.
Head to Door D in the international departures area (Terminal 2) or to the orange, green, or red pickup zones near domestic arrivals. The areas are signposted, with pedestrian access to the parking lot.
Yes. Aerochip sells prepaid SIM cards and operates in the arrivals area of Terminal 2, open from 9:00 AM to 8:00 PM. In addition, you can purchase an eSIM online
Take bus 915 to Amarelinho de Ramos and transfer to bus 483. Total fare: R$13.00. Approx. 50 min travel time. Uber: R$40.00. Taxi: R$50.00.
Auto Viação 1001 operates direct buses from Galeão to Búzios at 9:20 AM, 11:20 AM, and 3:00 PM. Trip takes about 4 hours. Fare: R$97.00 to R$100.00.
Yes. The airport operates 24/7. Cafés, currency exchange, pharmacy, car rental, and VIP lounges are available overnight.
Yes. Brazilian citizens can collect emergency or urgent passports at the Federal Police unit. You must start the request online via their official website.
If it was during your flight, contact your airline. If it was inside the terminal, visit Lost & Found (ground floor, Terminal 2, open 7:00 AM to 6:00 PM). Phone: +55 21 3004-6050.
Yes. Malex offers luggage storage in the arrivals area of Terminal 2. Open from 3:00 AM to 8:00 PM.
Econômico 1 (open-air): from R$21/hour or R$68/day. Edifício Garagem (covered): R$31/hour or R$98/day. Availability is first come, first served.
Yes. Santander branch (Mon–Fri 9:30 AM–4:00 PM), ATMs, and 24/7 exchange offices (Global Exchange, Safra Câmbio).
Yes, only in Terminal 2. Air Farma is located in international/domestic departures (open depending on flight schedules). Farmais is on the public ground floor (3:00 AM–7:00 PM).
Yes, especially in Terminal 2, which has benches and open areas 24/7. However, many travelers recommend bringing a sweater and sleep mask for comfort.
Charging outlets and USB ports are available in public halls and boarding areas (near gates 42–46). Outlets may be in high demand during peak hours.
Yes. Galeão offers unlimited free Wi-Fi. Just register with your email or phone number. Speeds are decent but may drop at busy times.
Use the official airport taxis: Aerotaxi or Aerocoop. Available outside both terminals. Avoid unregistered drivers offering rides outside.
Yes, available inside the VIP lounges in Terminal 2 (Admirals Club, GOL Smiles, Plaza Premium). Access requires a pass or membership.
Yes. Linx Hotel Aeroporto Galeão (4★) is just 500 meters from Terminal 2 and offers a free shuttle. Great option for connections or early flights.