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Frequently asked questions from passengers at Tom Jobim Airport

Answers to the most popular passenger questions


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🚌 How to get to downtown or the beaches by public transport?

Bus line 915 connects the airport to Bonsucesso train station for R$4.30. From there, you can take a SuperVia train to Central do Brasil. The TransCarioca BRT line also connects the airport with Vicente de Carvalho metro station and Alvorada Terminal (Barra da Tijuca). Fare: R$4.30.

🚗 Where to wait for Uber or Cabify?

Head to Door D in the international departures area (Terminal 2) or to the orange, green, or red pickup zones near domestic arrivals. The areas are signposted, with pedestrian access to the parking lot.

📱 Can I buy a SIM card at the airport?

Yes. Aerochip sells prepaid SIM cards and operates in the arrivals area of Terminal 2, open from 9:00 AM to 8:00 PM. In addition, you can purchase an eSIM online

✈️ How do I get from Galeão to Santos Dumont Airport?

Take bus 915 to Amarelinho de Ramos and transfer to bus 483. Total fare: R$13.00. Approx. 50 min travel time. Uber: R$40.00. Taxi: R$50.00.

🧳 How do I get from Galeão Airport to Búzios?

Auto Viação 1001 operates direct buses from Galeão to Búzios at 9:20 AM, 11:20 AM, and 3:00 PM. Trip takes about 4 hours. Fare: R$97.00 to R$100.00.

🌙 Is the airport open 24 hours?

Yes. The airport operates 24/7. Cafés, currency exchange, pharmacy, car rental, and VIP lounges are available overnight.

🛂 Can I pick up an emergency passport at the airport?

Yes. Brazilian citizens can collect emergency or urgent passports at the Federal Police unit. You must start the request online via their official website.

🧾 What should I do if I lose baggage or valuables?

If it was during your flight, contact your airline. If it was inside the terminal, visit Lost & Found (ground floor, Terminal 2, open 7:00 AM to 6:00 PM). Phone: +55 21 3004-6050.

🎒 Is there luggage storage?

Yes. Malex offers luggage storage in the arrivals area of Terminal 2. Open from 3:00 AM to 8:00 PM.

🅿️ How much does parking cost at Galeão?

Econômico 1 (open-air): from R$21/hour or R$68/day. Edifício Garagem (covered): R$31/hour or R$98/day. Availability is first come, first served.

🏦 Are there banking services at Galeão?

Yes. Santander branch (Mon–Fri 9:30 AM–4:00 PM), ATMs, and 24/7 exchange offices (Global Exchange, Safra Câmbio).

💊 Are there pharmacies?

Yes, only in Terminal 2. Air Farma is located in international/domestic departures (open depending on flight schedules). Farmais is on the public ground floor (3:00 AM–7:00 PM).

🛏️ Can I sleep at the airport?

Yes, especially in Terminal 2, which has benches and open areas 24/7. However, many travelers recommend bringing a sweater and sleep mask for comfort.

🔌 Where can I charge my phone or laptop?

Charging outlets and USB ports are available in public halls and boarding areas (near gates 42–46). Outlets may be in high demand during peak hours.

📶 Is Wi-Fi free?

Yes. Galeão offers unlimited free Wi-Fi. Just register with your email or phone number. Speeds are decent but may drop at busy times.

🚖 Where can I get a safe taxi?

Use the official airport taxis: Aerotaxi or Aerocoop. Available outside both terminals. Avoid unregistered drivers offering rides outside.

🚿 Are there showers at the airport?

Yes, available inside the VIP lounges in Terminal 2 (Admirals Club, GOL Smiles, Plaza Premium). Access requires a pass or membership.

🏨 Is there a hotel inside or near the airport?

Yes. Linx Hotel Aeroporto Galeão (4★) is just 500 meters from Terminal 2 and offers a free shuttle. Great option for connections or early flights.

Hiring a car?

Save money. Book in advance.

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Tips and Precautions

This guide is designed to help you prepare, avoid common issues, and make the most of your time at the airport—whether you’re departing, arriving, or connecting. LEARN MORE

Pros & Cons

This article compiles real passenger opinions gathered from platforms like Google Reviews, Yelp,  TripAdvisor, and Skytrax, highlighting the most frequently mentioned positive and negative points. If you are departing, arriving, or having a layover at GIG, it’s worth checking out this analysis to travel better prepared. LEARN MORE

Door to door transfers

GIG airport Door to door transfers
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