Frequently asked questions from passengers at Tom Jobim Airport

Answers to the most popular passenger questions

How do I get to downtown or the beach area by public transportation?

Bus line 915 connects the airport to the Bonsucesso urban train station for R$4.30. Once there, you can board a SuperVia service to the Central do Brasil station. To use these trains, you will need a special card, which can be purchased at the stations. The price of a single ticket is R$7.10. The whole trip will take about 1 hour. The TransCarioca Expressa BRT (Bus Rapid Transit) line connects the airport to the Vicente de Carvalho metro station (where you can board the metro to downtown) and to the Alvorada Terminal, in Barra de Tijuca. Fare: R$4.30. More information here

Where to wait for Uber or Cabify?

To wait for your Uber vehicle, you should go to gate D, on the International Departures level of Terminal 2, or to the orange, green and red sectors, outside the Domestic Arrivals area. Fares: downtown (R$43.00-60.00), Copacabana, Leblon, Ipanema (R$53.00-74.00), Barra da Tijuca (R$69.00-93.00).

Is it possible to get a SIM card at the airport?

Aerochip stores provide this service. They are located in the Arrivals Hall of Terminal 2 and are available from 9:00 am to 8:00 pm.

How to get from Galeão to Santos Dumont Airport?

Take bus 915 to Amarelinho de Ramos and transfer to bus 483, which goes to Santos Dumont Airport. The total trip takes about 50 minutes, with a final fare of R$13.00. An Uber costs approximately R$40.00 and a cab R$50.00.

How to get from Galeão Airport to Búzios?

The company Auto Viação 1001 operates buses departing from Tom Jobim Airport to Búzios at 9:20 am, 11:20 am and 3:00 pm, with a travel time of about 4 hours. Fare R$97.10-100.16.

Is the airport open 24 hours a day?

The airport is open 24 hours a day and has several cafeterias and services available throughout the night, such as currency exchange, Duty Free stores, car rental, pharmacy and VIP lounges.

Is it possible to pick up an Emergency or Urgency passport at Galeão?

All passengers with Brazilian citizenship can pick up their passport (either Emergency or Urgency) at the Federal Police office at the airport. To start the procedure, you must visit the Federal Police website and look for the passport option.

What to do in case of loss of valuables or luggage?

If your luggage or personal belongings were lost or damaged during your trip, you should contact your airline.

In case of lost documentation or belongings inside the terminals, contact the lost and found office on the ground floor of Terminal 2, public area, from 7:00 am to 6:00 pm. Appointments are required. If you wish to contact the airport, call Tel +55 21 3004 6050 or send an e-mail to [email protected].

Is there a luggage storage service?

Malex provides left luggage services in the Arrivals Hall of Terminal 2. Available from 3:00 am to 8:00 pm.

How much does it cost to park at Galeão?

The most affordable parking is the open air Econômico sector of Terminal 1 (R$21.00 per hour and R$68.00 for a 1-day stay). The Edifício Garagem covered parking lot costs R$31.00 per hour and R$98.00 per day. Spaces are subject to availability. Reservations are not available. More information here

Are there banking services at Galeão?

There are Santander banking services (Monday to Friday from 9:30 am to 4:00 pm), ATMs and 24-hour bureaux de change (Global Exchange, Safra Câmbio).

Are there pharmacies?

Only in Terminal 2. Air Farma is located in the International (available according to flight schedules) and Domestic (6:00 am until the last flight) Departures Halls. Farmais, on the other hand, is in the public area, ground floor, and is open from 3:00 am to 7:00 pm.