Frequently asked questions from passengers at Tom Jobim Airport
Answers to the most popular passenger questions
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The most direct option is the executive bus Frescão (Line 2918) to the South Zone. For an economical option (R$4.30), use the BRT to Vicente de Carvalho and connect with the Metro. See more.
The expert recommendation is to go up to the Departures Level (Floor 2) and exit to the central island (Gate D). It is a safer and less chaotic zone than the Arrivals level. See more.
Yes, at the Aerochip store (Arrivals T2), although users report high prices. A convenient alternative is to hire an online eSIM before traveling.
The economical option is the Expresso Gentileza bus + VLT (approx. R$16). By Uber or Taxi, the trip takes 30 minutes and costs between R$60 and R$110 depending on traffic. See more.
With the company Auto Viação 1001 from Terminal 2. Attention: Buy only at the official counter or website; refuse informal "transfer" offers in the hall. See more.
Yes, it operates 24 hours. Key stores like Dufry, pharmacies, and some cafes remain open all night to serve late-night flights.
Yes, at the Federal Police office (Check-in T2). Only for proven urgent cases, with supporting documentation and preferably prior scheduling.
Checked luggage: claim directly with your airline. Objects in the terminal: Lost and Found office (Arrivals T2) or via email at
[email protected]. See more.
Yes, Malex (Arrivals T2). Tip: Pay strictly in cash, as there are multiple reports of issues with duplicate charges on credit cards. See more.
From R$23/hour (Economy with online reservation) to R$33/hour (Garage Building). There is no free grace period; charges apply from the first minute. See rates.
Yes. We recommend using Banco24Horas ATMs or Banco Safra to get Reais. Avoid exchange bureaus with abusive rates in the arrivals hall. See more.
Yes, chains like Interfarma and Drogarias FarMelhor operate 24 hours in both the public zone and the restricted area of Terminal 2.
It is possible, but uncomfortable. The air conditioning is usually very cold (bring a coat) and there are few quiet places. See hotels.
There are outlets, but most do not work or are broken. It is essential to travel with a charged external battery (power bank).
Yes, the official network "RIOGALEAO-WIFI" is free and offers acceptable speed for messaging and basic browsing.
Head to the official counters. Cootramo (Executive) is the safest option. Avoid yellow cab cooperatives that offer fake "return vouchers." See more.
Only inside the VIP Lounges (Plaza Premium, GOL Smiles, Star Alliance) or by renting a room at the Rio Aeroporto Hotel. See lounges.
Yes, Rio Aeroporto Hotel (inside T1) and Linx Hotel (500m away). For the Linx, always use the free shuttle, do not walk for safety. See more.
Users recommend Palaphita (International) for quality and Divino Fogão for homemade food. Avoid places with reports of poor hygiene. See guide.
If you rented from Unidas or Avis, thoroughly check cleanliness (they charge for sand) and the presence of the spare tire to avoid surprise fines. See tips.